The best feature of this product are its multi functional features like Call recording with time & date stamping which can be accessed by any one in offline mode as well online from anywhere at anytime without internet connection! Nothing to dislike about it so far but nothing special either!! Try out if you want good customer support service or live chat integration then try TaskeContactCall Center Software otherwise not worth using. It has all necessary functions needed within an organization including Multi function options such as Live Chat Integration Customer Support Services etc.