Whether this product works or not depends on the packaging IMO. As some others have pointed out, the packaging of this heater is poor in my opinion. I understand that rolling the device to be broadcast can be efficient, but at least roll it from the end with no connections. Oh my gosh are you just looking for those devices that are out of order when we get them? They start twisting at the joint of the cord and coil into a tight inside twist. This creates a 90 degree bend or more on the element/connection that is inside the pulley. I've got a red light on but I won't know for a few days so I'll update after that. UPDATE: The heater is working and has reached the desired temperature of 80. So I'm content that it's still going to work for a while now that it's under hundreds of pounds of water weight. Time will tell if a bend in the wire joint affected the wire and created a hot spot. If this heater doesn't last 5 years on our really modest need of 80 I won't be going back to this brand unless they guarantee a change in packaging. I'm genuinely surprised that a US made product doesn't get repaired due to this potential early failure issue.
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