The other day someone opened the hood of an old exhibit and propped it up with a screwdriver, as I have often done in the past. Then I turned around and the hood stay failed its job and the hood latch fell hard on the back of my hand. That evening's maintenance call was quickly canceled. I immediately contacted Amazon for help. Of course I have new gas shock absorbers on my doorstep the next day. Installation took about 5 minutes including unpacking and cleaning. Save yourself hassle and hassle.