I like how easy it was just click an icon or tap my screen when needed! It's fast loading too (no lag time in between pages). Also love that everything has been labeled clearly so i know what they are looking at without having them point out something everytime we talk about their work order/request process etc.. This tool really helps us organize our workflow very well as far organizing request from clients & employees goes!! We can easily see where things need improvement since this application also shows me all changes made by anyone else working under these tasks.