The software has been very helpful in solving some problems we were having at our site! I am not sure if it was because of my inexperience but there have still be some things you can do yourself as well just so when something does come up someone else could pick up where your left off easily. There are definitely many aspects one would like an expert user to understand without breaking their bank account. We are trying to get more people involved who know how to use this program or better yet hire them out rather than paying big bucks to have these experts teach us all about using programs such as AirMod.