Review on Herbin Brass Seal Wax Alphabet by Denise Davis

Very good quality copper seal and makes an excellent impression on wax provided you understand the art and science of wax printing. I would give this product 5 stars. Rating, if not for one, not such an insignificant detail. Wooden handle not included. To compound this issue, the seller's photo only shows the red wax seal imprinted and not the item itself, so there is NO way for a potential buyer to understand that this is only for the brass washer. The product description also does NOT state that a pen is NOT included. Maybe I'm partly to blame now. Perhaps I should have studied the information about this product on the Internet and then I would have noticed that the manufacturer sells pins and impression discs separately. Then I would have known to order both items and not just the brass molding disc. However, as a consumer, I strongly believe that the Hyatts All Things Creative seller could and SHOULD have advertised that the wooden handle is sold separately. Or they should have at least included a photo of the item's actual packaging, which while not indicating that a wooden handle is not included, the photo clearly shows that a handle is not included. Since I have two other brass wax seals, both are solid items, so I had no reason to believe this item would be in two pieces. Customer Service and spoke to two representatives including a Customer Service Manager. They refused to even admit that their ad was missing something, and they refused to come up with an acceptable solution. The attitude of the account manager was extremely condescending. Since I needed to use the gasket right away, I made a temporary handle with a smaller-diameter brass screw, four inches long (I couldn't find an exact thread match at the hardware store) with Teflon thread tape to keep the screw still tight on the threads, without to damage them. It worked like a charm until I ordered and received my wooden handle for the brass molding disc. In the end I can only warmly recommend this item as it is of high quality and leaves a very nice and strong wax impression. However, I also strongly recommend NOT buying this from Hyatts All Things Creative. Unfortunately, their customer service is TERRIBLE.