It is very easy to use and it has a lot of features that are useful for our business. I like how it integrates with Salesforce, so we can easily pull data from both systems. The customer service is also great! They respond quickly and help you out when you have questions or need support. We haven't found any downsides yet. I would recommend this product to anyone looking for an automated system to keep track of their Amazon business. We use it to keep track of our sales and inventory. It helps us organize everything and stay organized.