I like that it is easy for me as an admin user (or even non-admin) because of its intuitive interface; plus there are tons available features which makes this software very useful! It's not perfect though - sometimes when we have too many emails sent at once or if they're large files/emails then our system may crash but only temporarily until everything goes back up again after about 5 minutes later. Sometimes my team members don't know how much time has passed since their last activity was recorded by us with invlove AI app & email reminders do help solve these problems somewhat.