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Costa Rica, San José
1 Level
718 Review
33 Karma

Review on TEAC by Devin Bro

Revainrating 2 out of 5

A Disappointing Online Shopping Experience at TEAC

Even though TEAC is known for making excellent home audio products, my recent experience with their online shop left much to be desired. The website's structure was so perplexing that it was next to impossible to track down the goods I needed. Finally finding what I was looking for, I was dismayed to see that the costs were much higher than I had seen elsewhere. I chose to go through with the purchase despite the high prices, but after that, everything went downhill quickly. The checkout procedure was cumbersome and time-consuming because of the many times I had to start over due to errors and malfunctions. When my order went through, I was dissatisfied to learn that the delivery time would be significantly longer than I had been told, and that the business had not kept me apprised of the situation. One of my items arrived damaged, and it took several attempts to reach TEAC's customer support and get the problem fixed. Overall, I was not satisfied with my time spent shopping at the TEAC web store. Their merchandise may be superior, but their website leaves much to be desired. Many aspects of TEAC's online shop could be improved to better serve customers, including the website's navigation, prices, and checkout procedures.

Pros
  • a reputation for manufacturing the best turntables and equipment
Cons
  • Availability may be restricted in certain locations.