The best part is that you can create your own templates which makes things easier when filling in forms or requesting quotes etc., also there are many add-ons available so as not having any limitations with this software compared other competitors out here like RMS Software who have more features than UCM but at higher price point where I could afford them! Not much dislike thing except maybe sometimes some errors while using certain tabs (like Invoice). As mentioned above we use UCM mostly just because its free version allows us do basic tasks such as invoicing customers/subcontractors without paying monthly subscription fee unlike others providers whom offer premium versions only if paid yearly fees.