Header banner
Revain logoHome Page
Scott Goff photo
1 Level
760 Review
74 Karma

Review on HMS Hotel Program by Scott Goff

Revainrating 4 out of 5

Exceptional Customer Service / Excellent Product

The ability to keep track of all my guest's info is very important for me in this business! I can easily access their reservation history via mobile app or website with one click - no more searching through emails/paperwork etc.- easy payment management- great customer service (always willing & able 2 answer any questions)- simple billing process (quickly paid out using PayPal). There are so many features that could be added but they have been continually implementing new ones which makes it hard sometimes to see what exactly was implemented last week vs now because there is always something different going on!! Overall though its an amazing system if u use everything available like having multiple accounts set up within 1 program. Its difficult at first when managing all these programs separately however once used daily it becomes easier than ever before. It is very easy to use and manage. The customer service provided by the team is excellent. I have no complaints at all. Easy to use, intuitive, user friendly and has great support from the team. Highly recommended for any hotel or hospitality business. Great software that provides an excellent experience for both customers and employees. It helps us to organize our workflows, keep track of all our activities, and stay organized.

img 1 attached to HMS Hotel Program review by Scott Goff



Pros
  • I like the easy access to all my guest's info
Cons
  • Easy to use, intuitive, user friendly and has great support from the team