They provide us with excellent customer service, they are very helpful in getting exactly what we need for our projects/videos that help bring to life videos within my day job as an agency creative director working at KIVA Media - I am able create better video content than most of their competitors can afford! Nothing yet but it's still early days so there could be things i may not like about them by month end (as this usually happens). We have been using Fotofrm since 2016 when one project had no alternative source available where other companies were expensive or difficult / time consuming process etc., now many more productions use FF instead traditional sources which saves money up front AND post production too if you factor cost into your budgeting model. It's easy to use, very well organized database of videos. You can search in different ways - by category or keyword etc. The price for each video you purchase is pretty high but it may be due to fact that they are not so popular (they don't have many views). I'm using their products almost every day during my work as an editor. This service allows me to find new material quickly without having to spend hours searching through endless websites trying to find what I need.