I like that they are proactive about communicating up front what's expected from you, who your contact person at their organization will be if something goes wrong etc., as well an making sure everything runs smoothly once we start work together! Their turnaround time for reports was faster than most other companies i've used in my past jobs so far - but then again maybe it just takes longer because our project needs more detailed information? We're using them now primarily due do contractual reasons rather directly related this product though since its not FDA approved yet there aren't any real benefits/downsides here really aside form legal ones which can always change depending upon where one works or lives.