I love that it is easy to navigate, has great customer service support from their tech team when needed! It's hard for me personally because most things are self explanatory but some may need help figuring out what they're looking at or how best use them which leads us back into troubleshooting issues we have had in our past (or sometimes current). This program allows you access any time anywhere without having someone physically there by your side - this can be very helpful especially if an issue arises during business hours where no one else will see/hear about it until much later than normal office working times.