I love that you can create your own rules for when to schedule an appointment or service call out rather than it being set by default in their system.
Also like how easy they make creating reminders is (you just have little pop up boxes). The interface could be more intuitive but its not bad either - some features are hidden which takes time getting used too! We use this software at my job so we've been able to streamline our scheduling process as well keep track of who's scheduled / completed what jobs better/faster with less errors from forgetting things here & there compared to using paper tickets all together! This has also helped us get rid off those annoying phone calls asking about something because someone forgot to do xyz task weeks ago haha!! It helps me organize everything related to appointments into one place instead having them scattered around everywhere else i'm likely forgeting where certain thing was placed earlier etc.. There isn't.