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Maintenance Care Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.3
ERP, Asset Management

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Description of Maintenance Care

Maintenance Care offer work requests, preventative maintenance, reports, and a mobile app.

Reviews

Global ratings 3
  • 5
    1
  • 4
    2
  • 3
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  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

Useful and Easy System For All Your Scheduling Needs

I like that it is easy to use! The ability for our technicians in other states/countries as well has made this system very useful across all of them!! Very user friendly with no hard learning curve at least when compared against some others out there such us Pro-Xpert or ServicePro which are more complicated systems than MC but have better reporting features (and also less expensive). Reporting capabilities can be improved by adding new fields / functions however they do give you an option if…

Pros
  • Easy interface, intuitive layout makes working through tasks quick without much hassle; great support staff who helped resolve several problems we encountered during implementation process ; good customer retention rate among customers once implemented
Cons
  • Not really anything specific dislikes

Revainrating 5 out of 5

Great Scheduling System That Helps Automate Your Day

I love that you can create your own rules for when to schedule an appointment or service call out rather than it being set by default in their system. Also like how easy they make creating reminders is (you just have little pop up boxes). The interface could be more intuitive but its not bad either - some features are hidden which takes time getting used too! We use this software at my job so we've been able to streamline our scheduling process as well keep track of who's scheduled / completed

Pros
  • Great support team available 24 hours per day 7 days week; great product overall especially given limited options elsewhere.
Cons
  • Some cons

Revainrating 4 out of 5

Great customer support during times where needed

I like that you can make appointments with your service provider without having to call them first! It's easy for me as my schedule is very busy so this helps keep things organized!! Sometimes it takes awhile before they actually get back in touch or turn up at an appointment but overall its been pretty good since we started using their services about 2 years ago now (we have 3 locations). We've only had issues around scheduling time off due too holidays etc which has always gotten sorted out…

Pros
  • The customer service and the friendly staff members
Cons
  • Nothing really overall service is good