The bag is beautiful and the quality appears to be good. I worry a little about durability as there is no protection for the base of the bag which ends up sitting on the floor when I'm at work.However, the reason I've docked a star is for the functionality of the design. It has three flaws that don't make it unusable, but could have been easily fixed for a superior product.1. While the laptop area is padded on the front and back, they failed to add padding on the bottom, which means if you put your bag down, your computer has little to no protection between it and the floor.2. I use very average sized pens (one pictured here), but when you put them in the pen pocket, they sink down far below the top of the pocket making it extremely hard to get them out as the width of the pocket is very small and hard to reach your finger in. The lip on the edge of the pocket is too thick to easily hook the pen's clip, which would prevent them from sinking down so far.3. You can see from the photos that they have put a zipper with a metal pull inside the laptop area. The computer I use this bag for is an aluminum body MacBook. Every time I take the computer in or out, I hear the metal zipper pull scratching against my computer. I don't think it has made any clear scratches yet, but I've been extra careful taking it in and out. I'll probably put some tape or other protector over the zipper to prevent this, but it would have been nice if the protected laptop area protected all of your laptop.I probably wouldn't buy this bag again, but it's not dysfunctional enough to deal with the hassle of a return. I also love the way it looks and get compliments all the time, which is why I'm still giving it 4 stars.
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