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United States of America, Baltimore
1 Level
732 Review
37 Karma

Review on FFtopu by Larry Breeze

Revainrating 1 out of 5

Disappointing Online Shopping at FFtopu

Recently, I made the mistake of using FFtopu, an online store that sells mobile phone parts and repairs, and I regret it deeply. My critical evaluation is as follows: The first problem I had was with their customer support, which was very subpar. I contacted customer support via email and phone to ask some questions before making a transaction, but I never heard back from anyone. Frustratingly unprofessional, there was a noticeable absence of communication. Also, I found that some of the product listings on their site gave incorrect information. I bought a phone case that was supposed to be made of a certain substance but turned out to be made of something much cheaper. I was informed by customer service that I would have to pay for return shipping, even though the error was on their end, when I called to request a return. Problems with Shipping: To make things worse, it took a lot longer for my order to arrive than promised. One of the components was missing when it eventually arrived. Once again, I tried contacting customer support, but they didn't get back to me. In sum, I was extremely dissatisfied with my time spent shopping at FFtopu.com. I would not recommend this business due to their poor communication skills, unhelpful customer service, and deceptive product descriptions and shipping delays. If they don't start providing better service soon, I'll have to look elsewhere to do business.

Pros
  • Products of a high quality offered at values consumers can afford.
Cons
  • Zero