Two straps were included with the product when it arrived. The black strap, which I prefer, didn't match the watch. The metal connection on one of the straps has been damaged where it enters the watch case. So I sent an email asking for a replacement. After 4 emails and a steady stream of information to prove I bought online, I was told I would have to return the band and pay for shipping both ways, ie. H. For return and for shipping a replacement. I will be returning all watches and asking my credit card provider to cancel payments due to the product being defective. New Zealand has consumer protection laws to protect buyers and I am very disappointed at the time wasted trying to fix a faulty watch part.
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