The software was easy for my staff members with no previous computer experience or training in using it at all! It also has many other useful features like scheduling work orders/jobs etc., which are very helpful when I am not there myself!! There aren't any problems as far as i can see so far (but this could be because we haven’t used them enough).
If anything they should add new functions such things would make life easier if someone else were away from their desk e.g.: adding pictures into emails sent out by email instead having people print off photos themselves; creating project plans & budgets for clients etc..