Review on TakeAIM by Gabriel Tomato
Great improvement to Customer Service efficiency
I like that you have access from anywhere in Australia as well across different devices (mobile or desktop).
It's very easy for customers when they need support; especially if it involves something technical! The system isn't always 100% reliable so we've had some data loss over time which has been frustrating but overall no problems at this stage - only ongoing development of new features would be nice :) We are able track our customer service performance by date range etc., allowing us more effective management than previously possible without using spreadsheets/paperwork alone!! This allows quicker communication between dispatch staff who don’t normally work together closely enough before now-aided via email rather then having daily phone calls & paper updates required instead.- Easily view historical reports such as number call outs / faults resolved per day within each region compared against previous months';s figures too easily compare these values vs other.
- Ease of use
- Ability to get calls answered very quickly
- Ability for dispatch to easily create reports
- Multiple device access through any computer/mobile anywhere in Australia
- Relatively simple set up for our staff to get used to
- System is a little out dated at times which can create issues with new reports etc
- Reports can sometimes time out
- Can be a little hard to use occasionally
