My recent acquisition of a new television from the HCDZ online store was regrettably a very disappointing one. First of all, I had trouble navigating the website and locating the product I was searching for. Second, I had trouble understanding the available payment methods during the checkout procedure. When my purchase was delivered, I discovered that the packaging was tattered and the television's screen had scratches. I contacted HCDZ customer support right away, but they were unresponsive and didn't offer any suggestions or workarounds to resolve the problem. Additionally, I discovered that their return policy was extremely stringent, and I had to go through a lot of hoops just to start a return. I believed that my worries were not being taken seriously and that I was not valued as a customer. Overall, I had a frustrating and disappointing encounter with the HCDZ online shop. I wouldn't advise anyone to visit this store and would advise them to seek elsewhere for their electronic needs.