I had a bad experience at MONOMI as a first-time customer. Their website was challenging to use, and they had a little assortment of office supplies. The website filters were useless, and I had trouble finding the items I required. When I did locate the items I was looking for, the checkout process was difficult and complicated. My order took longer than anticipated to arrive, and when it did, the things were of poor quality. Because the desk I ordered was scratched and shaky, I began to doubt the caliber of their other offerings. Their customer care representatives were unresponsive and failed to provide me with a workable solution to my problems. The whole thing was unpleasant and annoying because of their lack of assistance. Overall, if you're searching for a reputable and excellent internet retailer for office supplies, I would not suggest MONOMI. It is not worth the effort or money given their small range, challenging website navigation, poor product quality, and useless customer support.