After a torturous install, the end result is good. There are a few design flaws with this product and they make installation very difficult. First after finishing install (1st attempt) the base spun around when the on-off lever was actuated. No end of tightening would keep the base from turning. As an aside the parts designed for tightening will not do the job. I won’t go into how they should be redesigned. Back to my solution. There is a rubber gasket that sits between the base and the top of the counter top.it does nothing. It is too thin to contact both the base and the counter top. I loosened everything and pulled the base about 2 inches out of its hole. I cut the gasket and removed it. I then put down a thick bead of RTV and retightened everything. Cleaned up the excess RTV that had gushed out from under the base and let it sit overnight. This morning everything was great. The base didn’t spin and no leaks (I had 11 possible connections that could have leaked as this was part of an instant hot water dispenser install). I’m happy now, but what a struggle. BTW, this $64 unit replaced a $212 Pfister faucet. This product is superior because the included hoses are far superior to the crap Pfister used for their hoses. Many reviewers said that they had trouble with this unit’s base spinning around. I had dismissed their comments as I assumed they had made errors during the install. They were right.but there is a solution. However, the manufacturer should reengineer the parts and method used for tightening.
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