The best thing about this application is that you can use it for both, business as well as personal calls. It has a very simple interface and it's easy to learn how to use it. Also, the customer support team is very helpful and they are always there when you need them. I dislike that it does not have an option of connecting to multiple lines at once. You cannot connect more than one line at the same time. This is a great tool if you are looking for a call center automation solution. Call Center management and monitoring.