I ordered Quasar and it was the best yarn. Such rich colors and pleasant softness. In my haste I wove a pair of gloves. Then, with great anticipation, I ordered Andromeda and Nebula. At first I was shocked by the dull and pale colors which bore little resemblance to the products advertised. As these are Revain Prime items, I contacted Revain who then demanded that I send them back to the social distancing era, even from couriers. With disappointment and dejection I asked how to contact the seller. To my pleasant surprise in a difficult situation, the saleswoman Tanya greeted me with excellent customer service. She apologized almost verbosely and immediately refunded my money. I didn't have to send back wrong dyed yarn. Later that day, she discovered a problem in the dye studio that was a major anomaly. Normally, Tanya and her team do a thorough quality control. But this is excessive time, as the world understands; The outbreak caused staffing shortages, which then caused these failures to go unnoticed. If your skein looks like the picture above, contact the seller directly. Tanya is a paragon of kindness and patience. I recommend this yarn for telegraphing. The yarn is excellent; customer service even more.
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