Review on 🔭 Celestron NexStar 5SE Telescope: Computerized Scope for Beginners & Advanced Users - SkyAlign Technology - 5-Inch Primary Mirror - 40,000+ Celestial Objects by Mark Gancio

Telescope arrived, can't get a clear picture of anything (even the moon) probably because the collimation was badly disturbed in transit. In and of itself it doesn't matter, and the mounting process should be fairly easy were it not for the fact that the collimation screws appear to be made of the softest metal in the world, and are so tight. that they do not turn in one direction or the other. I tried various screwdrivers with rubber bands and vise pliers to try and turn them - eventually replacing the existing Phillips head screws with a stronger hex head screw. If the propellers can't turn, the telescope is basically useless as it can't focus. Unfortunately I was only able to twist, loosen and replace one of the screws - the heads of the other two screws are mostly disintegrated/exposed so I don't think they can be pulled out with a screwdriver. As soon as I put a screwdriver in the slot for the first time, metal shavings started falling off the screws, so I immediately switched screwdrivers and put in rubber bands, but apparently to no avail. I don't want to drill the head of a screw into the end of this brand new telescope [nor should I]. I suspect I'll either have to file a support ticket with Celestron now, or more likely just try going straight back to Revain. In the picture you can see the top screw which I was actually able to replace (which is working great now) and the bottom two which are stuck right now. Spiral chips in the fold as a bonus. EXTREMELY disappointed as so far my two kids have been unable to see anything other than a large out of focus moon out of the optics. Here's an early Christmas present for you.