I like how easy it was for me to set up my backup jobs with the web interface. The service has been good so far - no issues! We are monitoring our backups via email at this time but haven't really had much work done in regards to restoring data from backups yet. Still early days. If we do have any problems or need assistance then we've called their support team who were able to assist us almost immediately. Monitoring daily/weekly backups, ensuring that all systems & applications are backed-up regularly and securely.