After buying this vacuum cleaner I noticed that the handle rotates. Nice feature I thought. Except he lost the latch. I contacted the seller and he got back to me right away. He asked if it would be convenient for me to fix it myself. I was. They contacted the manufacturer who sent me replacement parts as well as extra bags and cleaning heads for my inconvenience. Seller and manufacturer rate 5 stars! This type of support seems to be sparse.
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