My shopping experience at Didog wasn't the best, but I was excited to try their products because I adore animals. It took me a while to locate what I needed on the website because it was so difficult to use. The merchandise I ordered was of lower quality than I had hoped for, and I could tell that some shortcuts had been taken. I had a terrible experience trying to get in touch with customer support about a problem I was having. It's disappointing that an organization that professes to care so much about animals lets its customers down.