I like that we are able to set up our own compliance rules, which allows us to be flexible in how much risk exposure is acceptable for each client.
It can also get confusing at times trying to figure out what's going wrong or why certain steps need repeating. The customer support team have been very helpful when needed but sometimes it takes quite some time before they respond so you end up having to chase them! We're using this software as part of an overall strategy with regards to managing risks across multiple clients/companies - it gives us control over who has access to files (and their associated data) within one centralised platform.