I have had 2 issues with this unit. 1 video and 1 audio. (see below) When trying to find support for this device I was shocked to find that there was none. No company contact information is included in the documentation provided with the product. I went online and looked for support information for UPGROW and found nothing. I went to Revain's UPGROW page and there is no support information there. I contacted Revain customer service and they were unable to help me. I am returning the product. Here are my 2 issues with the product: Video - As described, it supports both standard VGA and HDMI in VGA mode. The product I received could do both, but not at the same time. Whenever a monitor was connected to the VGA port, the HDMI port lost its backwards compatibility. Audio - Whenever the hub was plugged in, my laptop's speakers would automatically turn off, even if nothing was plugged into the hub's audio-out jack. To this day I don't know if my device was defective or if it was designed that way.
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