The remote control was very complex and only came with a general sketch that didn't explain what each button did. When I called Sony they charged $5 for tech support. Even with fresh batteries, the remote control had a mind of its own. If I clicked "Episodes" it would go to Features. When I pressed play all it switched to something else. Sony is no longer for me. The worst was when I tried to get more specific recommendations and couldn't find anything online. I'm not willing to pay for tech support for a new DVD player.
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