This is a good plain paper product. I had no problem using it as cards. It prints well on my printer and doesn't smudge if I leave it for a few seconds. Haven't used it for envelopes yet, but I don't see any problems. Arrived quickly, not damaged. There is no need to use the helpdesk, so I can't talk about it. The only reason I give 3 stars instead of 4 is because the description is not good for general understanding. That's right, but if you don't understand the difference between paper weight, cover weight and gsm, you might think you're getting a different product. This is 110lbs INDEX weight, NOT 110lbs COVER weight. This means the weight of the COVER is around 65-70 pounds and 199 GSM. There is one big difference. Yes there is a picture in the description but judging by some reviews people don't read the full description. I do not know. Luckily for me, this is exactly what I was looking for. I just didn't know because I misunderstood the weight. But if you're really looking for a 110-pound COVER weight, this isn't the product you're looking for. Look for something between 270-290GSM instead. This is a more accurate measurement.
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