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France, Paris
1 Level
701 Review
61 Karma

Review on 25DOL by Bob Berry

Revainrating 2 out of 5

Dissatisfied with the Customer Service Offered by 25DOL

My most recent experience shopping at 25DOL revealed that, while the quality of their house and kitchen goods is generally satisfactory, the quality of their customer service left much to be desired. Unfortunately, it appeared as though the customer support team was not interested in assisting me despite the fact that I am a novice in this field and was hoping for some guidance on what products to purchase. When I reached out to them with some inquiries, the responses I received were brief and not very helpful, and they did not address any of my concerns at all. It was as difficult as yanking teeth to get even the simplest of answers. On top of that, the procedure of shipping the goods was a complete and utter nightmare. My order arrived several weeks after the date that was originally projected for delivery, and when I eventually got it, some of the products were broken. In an effort to resolve these issues, I contacted the customer support staff at 25DOL; however, they did not respond to my inquiries and were of no assistance. The fact that I had to spend my own money on their products, only to receive poor service in exchange, was an extremely frustrating and disheartening experience for me. Overall, despite the fact that I am unable to find fault with the quality of their products, I am unable to endorse 25DOL because of their unimpressive customer service and below-average delivery experience. They could have been a successful business if they had paid just a little bit more attention to the requirements of their clientele, and this is a real tragedy.

Pros
  • superior goods that endure
Cons
  • International shipping choices are extremely limited.