Review on NuVoxx Cloud Contact Centre by Micael Casillas
NC3 is a cloud-based contact center software that allows you to create, manage, and track calls from any device.
It’s a fantastic platform to streamline business processes, deliver personalized customer experiences and increase revenue. A lot of vendors talk about how they can handle multiple languages and multi-channel, NC3 actually does it. It was simple to set up and easy to navigate and use. With their team of over 150 professionals dedicated to the success of your call center, they will help you get off on the right foot with your new contact center. They helped us understand how to best utilize the system to reach our customers and solve problems before they become major issues. If you're looking for an all-in-one contact center solution, look no further!
Pros
- You'll never be left hanging waiting for an answer.
- You'll find yourself asking "why didn't we think of this sooner?"
Cons
- Can be expensive for small businesses
- Call center integration is slow and requires constant maintenance
