Review on Aigent by Neil Bodell

Name: Aigent
Item: Aigent
Rating: 5

September 23, 2022

Very good call analytics integration software

The ease to add new features, quick response time from support team is very helpful as well! I think that there's not really anything bad about this product yet. Would absolutely recommend if you want an easy-to use solution with great customer service (which we didn't have before) or any other benefit like better data quality/less manual work etc. We were solving our problems related to customers' complaints being in different systems within one contact center platform which leaded us into many headaches when trying to solve them manually.
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Pros

Easy integration for users who are using Salesforce CRM system since it has native connector already builtIn.Quick responses by technical people during tickets creation & investigation processEasy setup just few clicks needed without customization requiredGreat reporting capabilitiesFast implementation processesCustomizable settingsHighly configurable modulesNo need much coding experienceVery good user guides availableExcellent documentationHelpdesk ticket managementSelf help ticketing toolIntegration toolsCustomer success storiesEase

Cons