I bought the H2 from my local Trek dealer three years ago. It pairs easily with my iPad. I ride most days fall through spring and have put 5700 miles on it. Can't speak to customer service as I've never needed them. I've heard the new H3 is quieter, but my H2 isn't any louder than the sound of the wind blowing outside on a nice summer's day. I like that this is done all over the city where I live.
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