Review on Ninja NF701 Professional Food Processor: 1200W Power, 4 Functions, 12-Cup Bowl, 2 Blades & Discs, Silver by Jeff Apel

This arrived June 27. September 18th I found 2 cracks on the shoot. September 19th, I contacted Ninja and had a great experience once I was past the punch this number, say what you want, etc. messages. The tech person was very helpful and told me to return it and they would have a new one out in 3-5 days. I told him all I needed was the lid but he insisted I needed to return everything in exchange for a new machine. Turns out it's a new model and they want the first one back so they can figure out why the problem happens and correct it. While we were still on the phone, he sent me emails with a return label, the order for the new machine, and the return order. At 9:47 p.m. I received an e-mail that the new machine had shipped by FedEx. I was expecting a request for photos/video, possibly some stalling and this is what I received. Can't beat it!I'm really enjoying this machine. I use it for chopping nuts, onions, and garlic, and slicing/shredding vegetables. Mixed up a batch of blueberry muffins in it but prefer a mixer for that. Everything comes out beautifully. Best part is how easy it is to clean; just put in some water, a bit of dish detergent, pulse away, and rinse. Yes, it's big and I have to store the bottom one place and the bowl another but that's small inconvenience for what it does for me.Update: The replacement came this morning, less than 48 hours after calling Customer Service. I notice one difference in the base of the new machine over the first one: the feet on this new one stick to the counter much firmer than those on the first one. I'll be building some biceps from removing it for storage.November 29, 2022 -- I love this machine, but I'm not loving the life I'm getting out of the lid. Today I found a crack in the replacement lid received September 18. I am not hard on any of my kitchen appliances and treat them with care. This food processor gets used once or twice a week at most. I am puzzled as to why a second lid has cracked in the same location as one of the cracks on the first lid. Contacted Ninja and was connected with a woman whose English was, to say the least, difficult to understand. After almost half an hour of explaining the problem to her and eventually getting a link so she could see the part, I was told that a replacement lid would be $29 and something (couldn't understand her) and that with postage it would come to $41 and something (again, couldn't understand her). I provided credit card information and had to remind her that she needed my mailing address. At this point, I'm thinking I'll need to factor in $41+ every couple of months for replacement lids. Need I say that prospect is not a happy one?Ninja definitely needs to do something about this lid and its short life expectancy! The food processor itself is great and I'd highly recommend it -- if it didn't need replacement lids every couple of months!