Several other reviews state that the roller jams immediately or shortly after installation. Well it happened to me but I found it was due to incorrect installation. The manual does NOT say so (unfortunately) but if you run the cable through the top hole of the reel it will definitely get stuck. So run the cable through the bottom hole of the reel (the side where the line attaches) and it will run smoothly. We've been using it for a few weeks now and haven't had any problems. Two people are required to install the cable, one to pull the cable taut and the other to tighten the clamp. The construction of the cable and hardware is solid - very durable. The seller of this product is getting bad reviews for not taking the time to write clearer instructions - communication is everything. Poorly written installation guide aside, this is a great product that I highly recommend.
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