I like how easy it is to use, and how user friendly it is. It's not very intuitive at first, but once you learn it, it makes managing your parking citations a breeze! I also like that they offer free upgrades every year for any of their products. It would be nice if they offered more than one type of payment option during an upgrade. We have been using this product for about 2 years now, and we haven't had any issues with it so far. It has made our life easier by allowing us to keep track of our tickets in one place, and pay them online whenever needed.