I really like that it is very user friendly for both the driver and the recipient. I also appreciate the accuracy of the GPS tracking which makes me feel safe and secure when my packages are in transit. I dislike that it is a bit costly and I wish there was more flexibility to use other carriers. I have not encountered any problems yet but if I do have an issue I will definitely send feedback to their team. The benefits of using this service include peace of mind knowing that we have someone out driving around looking for our package once it has been dispatched. I am able to see where they are located so that I know whether or not they are close by. It helps us track down packages quickly.