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Sherpa Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.3
Supply Chain and Logistics, Last Mile Delivery

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Description of Sherpa

Our all-in-one last mile delivery technology connects you with a national fleet of crowd-sourced drivers at the touch of a button. With 15-7 delivery support, and everything you need to book, manage and track your deliveries in real-time, you can get your products into customers' hands faster than ever before

Reviews

Global ratings 3
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  • 4
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Type of review

Revainrating 4 out of 5

Great platform to keep your customers happy

I like that it doesn't require me or my customer service reps/customers very often for updates as this is automatically done through their app! Not much but when they do update us we are always notified right away which makes our lives easier!! The process gets complicated because sometimes there aren’t any changes needed so be aware if something isn;r broken just donot use yet unless its necessary. Sometimes things work perfectly fine then suddenly stop working after an hour without notice…

Pros
  • I like the app but it gets very complicated which makes things very frustrating especially when there is no notice of changes
Cons
  • I don't like that they are always on the app and it's frustrating when I don't use it for a long long long long long long long long long long long long long long long long long long long long long long long long long long long long long long long long long long long long long long long long

Revainrating 5 out of 5

Great experience with immediate response to help fix problem

I like that it is easy for me as an owner/operator because when sending out jobs there are many options available which helps us keep our business running smoothly without any problems or issues! It has been great so far but nothing really comes up too much either way i am happy overall just how simple this software makes my life easier!! Nothing yet its very helpful once we do find something wrong though they make changes right away if needed. If not then no big deal since other companies…

Pros
  • Very user friendly
  • Easy to understand
  • Great customer service response times!!! (they helped get everything working)
Cons
  • Some cons

Revainrating 4 out of 5

Great way to ensure your deliveries get delivered!

I really like that it is very user friendly for both the driver and the recipient. I also appreciate the accuracy of the GPS tracking which makes me feel safe and secure when my packages are in transit. I dislike that it is a bit costly and I wish there was more flexibility to use other carriers. I have not encountered any problems yet but if I do have an issue I will definitely send feedback to their team. The benefits of using this service include peace of mind knowing that we have someone…

Pros
  • I also appreciate the accuracy of the GPS tracking which makes me feel safe and secure when my packages are in transit
Cons
  • I have not encountered any problems