I like that it automatically tracks all our clients, even if they don't have an account with us yet! You need to be comfortable creating scripts for customizations though - we're still figuring out what works best but so far its been pretty straightforward once you get used too (I'm not very experienced). We use this primarily because there's no other option available at present time- however i can see some benefits having more options since everyone likes different things about their software/platforms etc.- although thats just me talking off my own backside :) Would love nothing better than being able find something similar elsewhere eventually when new features come along or existing ones change slightly which would add benefit over current offerings without replacing them entirely!!
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