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Helpy Review

4

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Customer Service, Help Desk

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Description of Helpy

Helpy is a helpdesk system and open source. It views reports on how many tickets are coming in as well as the productivity of agents.

Reviews

Global ratings 4
  • 5
    4
  • 4
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Great experience using Helply with their Call Center

I like that it is very customizable, you can add your own fields to custom reports and it has a good interface overall. The customer service team isn't always responsive when you have an issue or question. They do provide excellent support but sometimes it takes weeks for responses. So be aware that it could take some time to get a response back from them. Helpy is great for tracking the performance of agents within our call center. This allows us to see what they're doing and where they need…

Pros
  • Great way track agent productivity without having huge staffs needed just because there are too many employees out working at one given moment..and if we ever want something added onto report form no problem..all user friendly..easy access...good price point...great value/
Cons
  • There are nuances

Revainrating 5 out of 5

Great for tracking clients and customizable scripts for customization

I like that it automatically tracks all our clients, even if they don't have an account with us yet! You need to be comfortable creating scripts for customizations though - we're still figuring out what works best but so far its been pretty straightforward once you get used too (I'm not very experienced). We use this primarily because there's no other option available at present time- however i can see some benefits having more options since everyone likes different things about their…

Pros
  • Easy system management
  • Simple interface
  • Lots Of Features And The Ability To Write Custom Scripting That Works With Any CMS System.
  • Ease in importing client data into your CRM
Cons
  • Nothing

Revainrating 5 out of 5

Great experience using Helply with their Call Center

I like that it is very customizable, you can add your own fields to custom reports and it has a good interface overall. The customer service team isn't always responsive when you have an issue or question. They do provide excellent support but sometimes it takes weeks for responses. So be aware that it could take some time to get a response back from them. Helpy is great for tracking the performance of agents within our call center. This allows us to see what they're doing and where they need…

Pros
  • Great way track agent productivity without having huge staffs needed just because there are too many employees out working at one given moment..and if we ever want something added onto report form no problem..all user friendly..easy access...good price point...great value/
Cons
  • There are nuances

Revainrating 5 out of 5

Great for tracking clients and customizable scripts for customization

I like that it automatically tracks all our clients, even if they don't have an account with us yet! You need to be comfortable creating scripts for customizations though - we're still figuring out what works best but so far its been pretty straightforward once you get used too (I'm not very experienced). We use this primarily because there's no other option available at present time- however i can see some benefits having more options since everyone likes different things about their…

Pros
  • Easy system management
  • Simple interface
  • Lots Of Features And The Ability To Write Custom Scripting That Works With Any CMS System.
  • Ease in importing client data into your CRM
Cons
  • Nothing