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802 Review
72 Karma

Review on Helpy by Kyle Mason

Revainrating 5 out of 5

Great experience using Helply with their Call Center

I like that it is very customizable, you can add your own fields to custom reports and it has a good interface overall. The customer service team isn't always responsive when you have an issue or question. They do provide excellent support but sometimes it takes weeks for responses. So be aware that it could take some time to get a response back from them. Helpy is great for tracking the performance of agents within our call center. This allows us to see what they're doing and where they need improvement.

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Pros
  • Great way track agent productivity without having huge staffs needed just because there are too many employees out working at one given moment..and if we ever want something added onto report form no problem..all user friendly..easy access...good price point...great value/
Cons
  • There are nuances