Review on Get Immediate Relief With Neck Shoulder Ice Pack | Large Hot And Cold Compress Therapy Wrap For Upper Back Pain, Injuries And Swelling | Reusable Gel Cold Pack Wrap For Bruises And More by Marcus Amillion

The closure is not as pictured. Its a soft strap you have to awkwardly feed thru little plastic clip EVERY TIME you put it on.Who designs these things? They should have people who need it try it, & also try to use it themselves!Even so, it doesn't close tight enough to keep the pad around your neck. & the pad doesn't come around the front neck enough.The outer material is a semi hard plastic which isn't very comfy. Needs a thick soft cover. washable fabric cover.