Review on Fateka by Joshua Talley

I'm writing this review to express my disapproval about the way that Fateka is conducting its business. If you are considering shopping with them, you better read this page first.

A few months ago I ordered an item from them , something which was not available in stores so I placed the order online. The only option they offered was standard delivery which would take between 3-5 days to arrive at my door . They selected DHL as their preferred courier partner so I agreed and submitted the payment for my purchase. Everything seemed great until 2 days later when they sent me an email informing me that one of the items was now on backorder with no clue about when it will be available again .

This wasn't good news at all considering that the one item was out of stock so I wouldn't be getting my order any time soon. So I thought to myself, why don't they inform me about this earlier? On hindsight, I would have been able to get a refund from PayPal if they informed me sooner as per their T&Cs .



Now after 3 days , they sent me another email saying that the backorder will take more than 10 days and that if I don't want it then I should cancel my order for a partial refund . A partial refund?! Why only partially? They're still holding on to a lot of my money which THEY can use for further investments in business.

So because of them I won't be getting my purchase yet again within the week, I was supposed to receive it.

I cancelled my order and requested a full refund but they were going to charge me ~30 Euros for cancelling after 14 days . Now that's a penalty fee if I ever saw one! Who decides this? They do.

All in all, the best thing for me would be a full refund considering the inconvenience caused by THEM not ME.  

I decided to drop them an email basically saying "You better sort your business up because your standards are pretty low" and to their credit they did give me a full refund without any penalties or complaints from my side. All was looking good until today when I realised that Fateka started to charge me 5 Euros every month  (total of 60 Euros). What the ****?



They are basically holding my money hostage until they feel like releasing it - this is not how business works. I don't appreciate their policies at all, call me old fashioned but if you make a sale with someone then you should let them enjoy their purchase without you keeping tabs on them every month for another 5 Euros.

Contacting customer service got me nowhere apart from being told that they will process my refund in 3-5 business days  (on 2 separate occasions). Seriously?! Do they think this is funny?

I’m not sure what Fateka is doing, but it seems like they are having some serious customer service problems. I think their policies around refunds and purchases need to be updated because the way they handle things just doesn’t seem right. If you have had a similar experience with this company than please share your story in the comments below so that we can talk about how to avoid them or deal with them if you already made a purchase through them.