Have been using this brand for many years and bought this model. At first I thought it was great, but after about 5-6 months I started having problems with my hair. It was very dry, brittle and when I shampooed my hair got so tangled it looked like it was tangled. I was confused. Shampoo changed several times. Used more conditioner. But even after my shoulder length hair was dry, it looked thick and awful. My daughter had an old model that needed replacing. After talking to others, I chose another brand for them, Dry Bar Buttercup. I've used this hair dryer a few times and my hair looked very different so I bought the same one. I have no idea what went wrong with that Chi Dryer. Also, it was like a $10 dryer that doesn't protect your hair. Once you've bought it, just look for any signs of a change in your hair after a few months. When I finally bought this dryer, it cost almost $100 more than it does today. this should raise a red flag.
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