I have used this water test 3 times. The first time was a few years ago. It took some time to get the test results but eventually I was put through to a lab worker who was able to interpret and explain my results in detail and reassured me that my water was fine. After moving to a new house nearby, I was tested again. This time the results were wrong. And there was no one there to interpret or explain the results. At dangerously high levels, they agreed to retest and confirmed that the tests were flawed. A few months later, after new plumbing work was completed on my house, I ordered the test again. This time the result was also extremely wrong, indicating another dangerously high level of another substance. Again there is no call and it is difficult to reach anyone who could help. It was scary at home with a baby. When I called they said they had been having problems with their cars lately. Eventually someone called me to say the result was wrong (again) but now I really don't trust this company or that any of the values they tested are correct. I'm sorry but I'll have to look elsewhere for a more reliable testing service.
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